Privacy Policy

DomDom Store ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices you have. It applies to domdom-store.com and any orders placed with us.

1. Information We Collect

• Account details — your name, email address and password (passwords are stored encrypted).
• Order & delivery details — shipping name, phone number, city, area, full address and any order notes.
• Payment information — for Cash on Delivery we store no card data. For InstaPay / Vodafone Cash we store the payment screenshot you upload so we can verify your transfer.
• Usage data — basic technical information such as your IP address and browser, used to keep the site secure and working.

2. How We Use Your Information

• To process, deliver and confirm your orders.
• To contact you about your order (for example, our delivery team calling to confirm).
• To verify manual payments (InstaPay / Vodafone Cash).
• To respond to your messages and provide customer support.
• To protect the store against fraud and abuse.

3. Sharing Your Information

We do not sell your personal information. We only share it with the delivery couriers needed to fulfil your order, and where required by law. Service providers who help us operate the store are bound to keep your data confidential.

4. Data Retention

We keep order and account information for as long as your account is active or as needed to provide our services and meet legal and accounting obligations. You may ask us to delete your account at any time.

5. Cookies & Local Storage

We use your browser's local storage to keep you signed in and to remember the items in your shopping cart. These are essential to how the store works. We do not use third-party advertising trackers.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, and you can update most details directly from your profile. To make a request, contact us using the details below.

7. Security

We protect your data with encryption in transit (HTTPS), hashed passwords, and access controls. No method of transmission is 100% secure, but we work continuously to safeguard your information.

8. Contact Us

Questions about this policy? Email hello@domdomstore.com or reach us through our contact page.